In this video, Tina Shortland, Debt Advisory Manager within the team at Debt Advice TV, is interviewing Melanie Giles about being winner of the 2013 Personal Insolvency Practitioner Award Small Firms, organised by the Insolvency Today industry magazine. The Annual Insolvency & Rescue Awards 2013 were held in London on 3rd October 2013. The event now in its sixth year seeks to reward best practise and commitment to excellence amongst individuals, teams and firms operating within the Insolvency and Financial Rescue sector. Melanie Giles was amongst the winners to have each been recognised to truly stand out as professionals providing advice and solutions for people and businesses who are in financial difficulty. Melanie, delighted to be given the award, is Co-creator of Debt Advice TV and a founding member of PJG Recovery which was established in 2002. Melanie Giles' career, which now spans nearly 30 years, was spent in the early days with PWC where she qualified in 1996. Melanie Giles is now acting for over 1,500 personal and corporate clients; the vast majority of whom are working through their difficulties and managing to pay a substantial proportion of their debts back to creditors. Melanie Giles' clients are individuals and therefore the solutions she finds for them are individual. Tina Shortland opens the video by congratulating Melanie on her win. Melanie Giles explains how she was surprised to be nominated for the award but that to then go on and win it really was a dream for her. Melanie Giles comments what a fantastic night they all had and she felt it was a real privilege to be in the company of so many respected people from the insolvency industry in one room. Tina Shortland then asks Melanie Giles what she feels makes for being an award winner in the Insolvency profession. Melanie states her win is attributable to a number of factors, primarily working with a fantastic team. She started the business in 2002 with only 3 members of staff and it has now grown to employ approximately 45 members of staff across the UK including Scotland and Northern Ireland offering advice and solutions to clients on a worldwide basis. Melanie Giles says that having a great team makes her role as "captain of the ship" that much easier. Melanie Giles then goes onto to say that client feedback is key. Melanie who is based from the Cardiff office prides herself on providing a personal service for clients on a very individual basis. Melanie Giles says regular positive feedback from clients is so touching as it shows they are clearly making a real difference to help people change their lives. That for Melanie Giles makes coming to work a real treat. Melanie also states that it is important to her to be "out there" representing her profession. Melanie Giles also takes an active interest in representing her profession with her board membership of two trade associations, the Debt Resolution Forum (DRF) and the Association of Professional Debt Solution Intermediaries (APDSI). Melanie Giles can also be found contributing regularly to a number of professional and consumer online forums chatting with both professionals and clients of both her company and others in the marketplace, which she says enables her to put something back into the profession that she has loved and worked in for nearly 30 years. The forums include her own Debt Advice TV available through Facebook, You Tube and Twitter as well as the DebtAdviceTV.com blog. Melanie Giles is also often asked to run presentations at training courses across the country run by the insolvency regulators. Tina Shortland thanks Melanie and congratulates her once again on behalf of the team. Tina then goes on to comment how the Debt Advice TV are proud to have Melanie Giles at the helm of their business and they pride themselves on the service they off to clients in need of financial help. At the end of the video Tina Shortland explains how viewers can make contact with Debt Advice TV to ask questions and get help with their debt problems. Debt Advice TV is a national service, whose head office is at Debt Advice TV Cardiff, United Kingdom. You can Call Debt Advice TV on 0808 168 9038 with calls free from UK landlines, although mobile networks may charge. Or if you'd like a member of the Debt Advice TV team to call you, fill in the contact request form at
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